Support

Contact: noahcollins864@gmail.com We aim to respond within 3 business days.

Frequently asked questions

A video will not play

Lessons are clips of real video played through YouTube, so they need an internet connection. If a clip stays black, check your connection first. A network that blocks YouTube will block the lessons.

I can't hear a word when I tap the speaker

Tapping the speaker on a saved word uses your device's built-in Chinese speech voice. Check that:

1. Your ringer/silent switch is not muted, and the volume is up.
2. A Mandarin voice is installed: Settings > Accessibility > Spoken Content > Voices > Chinese (Mainland China). For noticeably better quality, download an Enhanced or Premium voice there — the app will use it automatically.

Does the app work offline?

Partly. Lessons are clips of real video played through YouTube, so watching them needs a connection. Your saved words, flashcard review and progress all work offline, and the list of lessons is stored in the app so it still loads without a connection.

Do I need an account?

No. An account is optional. Create one (with Apple, Google or email) only if you want your progress kept when you change phones.

How do I delete my account?

In the app: Profile → Delete account. This deletes your account and the progress stored with it from our servers, straight away.

How do I start again from the beginning?

Profile → Start over clears your progress on this phone and takes you back to the first screen. If you're signed in, it signs you out; progress saved to your account stays there.

How does Ting decide when to show a word again?

Every word you meet is scheduled with FSRS, a modern spaced repetition model. A word comes back, usually in a new clip, around the time you'd otherwise start to forget it: sooner for words you've looked up, later for ones you know well.

How do I save a word?

Tap any word under a clip. Its meaning opens and the word is saved to your flashcards in the Vocab tab at the same time.

Will my progress sync between devices?

Yes, if you create an account: sign in on the new phone and your progress comes with you. Without an account, progress stays on the phone.

How do I delete my data?

Without an account, deleting the app removes everything. With one, use Profile → Delete account as well.

Is more content coming?

Yes. New clips are added regularly, and they reach the app without an update.